Muktai Masale
Muktai Masale
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Terms and Conditions

 

Welcome to Muktai Masale! By accessing or using our website, purchasing our products, or interacting with our business through any platform (including WhatsApp or retail outlets), you agree to the following terms:


1. Product Information :

All products listed under Muktai Masale are manufactured and packed using traditional methods with high standards of hygiene.

We aim to provide accurate product details, but variations may occur in color, texture, or aroma due to the natural nature of spices.


2. Pricing :

All prices are subject to change without prior notice.

Prices mentioned include applicable taxes unless otherwise stated.


3. Order Acceptance :

Orders will be processed only after confirmation via payment (for prepaid orders) or successful order placement (for COD if available).

Muktai Masale reserves the right to refuse or cancel an order at our sole discretion.


4. Delivery :

Delivery timelines are an estimate and can vary depending on location, availability, and logistics.

We are not liable for delays caused by courier services, strikes, or natural calamities.


5. Intellectual Property :

All content, branding, images, and trademarks belong to Muktai Masale and may not be reused or copied without permission.


6. Limitation of Liability :

Muktai Masale shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.


7. Governing Law :

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Solapur, Maharashtra.

Return and Refund Policy

 

At Muktai Masale, customer satisfaction is our priority. However, due to the nature of food products, we follow strict guidelines regarding returns and refunds.


1. Returns

Products once opened or used cannot be returned.

Returns will be accepted only if:

  • You receive a wrong item.
  • The product is damaged in transit.
  • The product is expired or defective on arrival.
  • To be eligible for a return:
  • You must notify us within 48 hours of delivery.
  • Product must be unused, in original condition, and accompanied with proof (images/videos).


2. Refunds

If approved, refunds will be processed to the original method of payment within 7 working days.

In case of Cash on Delivery, a bank account number or UPI ID will be required for refund transfer.


3. Replacements

In some cases, we may choose to send a replacement product instead of a refund.


4. No Returns/Refunds for:

  • Change of mind or personal taste preference.
  • Delay in delivery by courier partners once dispatched.
  • Products damaged due to mishandling after delivery.


5. How to Initiate a Return/Refund

You can contact us on: 📞 Phone/WhatsApp: 8459396896

📧 Email: muktaimasale1@gmail.com

Please share your order number, complaint details, and relevant images.

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